Where you - our guests - have your say:

Your experience here, including praise and any criticism, is very important to us and taken very seriously

This helps us to make things even better, and to take on board the things you find less attractive or would like to see in the future.
So first of all, a "big thank you!" to all our guests who have taken time to give us positive and negative feedback.



Customer satisfaction index

87%
Excellent

2,882 reviews on 12 portals

Ratings by portal

Booking.com, 4.2 (1,843)

Google, 4.6 (424)

Tripadvisor, 4.4 (218)

Zoover, 4.7 (123)

Expedia, 4.5 (103)

HolidayCheck, 4.4 (97)

Kurzurlaub.de, 4.4 (32)

Trip.com, 4.5 (17)

Hotels.com, 4.3 (7)

Yelp, 4.3 (7)

Agoda, 4.0 (6)

HRS, 4.4 (5)

Guest reviews

Pia Steinlein via Google

I can't comment on the room or the location, but what I can say is that the "service," at least over the phone, is absolutely abysmal.

I booked a room through booking.com for next week, Wednesday through Friday, with my husband (who unfortunately was diagnosed with a malignant brain tumor a year ago) and our 3-year-old son.

Yes, I know there was travel cancellation insurance available; the "nice lady who said she would put in a good word for us with her manager" already told me that on the phone.

When you only have one income anyway, since my husband's serious illness prevents him from working, and you don't really have the money for such a trip but are just barely managing (thanks to a tax refund), then you don't spend money on cancellation insurance.

My husband had been doing well for months; nobody would have thought that this would happen right now, just before my first vacation this year, and remind us once again how seriously ill he actually is.

I explained everything to the lady on the phone about what had happened and why we couldn't travel. I thought, once again, of the good in people, especially since there was still time from Saturday to Wednesday to find other guests for the room, which I don't think would be difficult. I asked if we could cancel free of charge as a gesture of goodwill (one hopes for some humanity in such a situation), but unfortunately, I had to realize once again that such things no longer exist these days.

Of course, no one called back, only an email from booking.com stating that they had contacted the hotel regarding our case and that the hotel insists on 100% cancellation fees!

Dear Madam Director, I wish you no ill will.

I only hope that you, in a situation like ours, will experience a moment of self-reflection!

Reply from the hotel

Sehr geehrte Frau Steinlein, vielen Dank für Ihr Feedback.

Es tut uns sehr leid, dass Sie Ihre geplante Reise aufgrund der Erkrankung Ihres Mannes nicht antreten konnten. Für eine solche Situation haben wir großes Verständnis und möchten Ihnen beiden auf diesem Wege von Herzen alles Gute, sowie Ihrem Mann eine rasche Genesung wünschen.

Umso bedauerlicher ist es, wenn ein ohnehin belastender Umstand zusätzlich mit Unannehmlichkeiten rund um eine Reisebuchung verbunden ist. Ihre Enttäuschung über die entstandenen Kosten können wir daher gut nachvollziehen.

Ihre Reservierung wurde jedoch zu einem Tarif vorgenommen, der nur innerhalb bestimmter Fristen stornierbar ist. Diese Bedingungen werden bereits vor Abschluss der Buchung transparent ausgewiesen und sind Bestandteil des geschlossenen Vertrages. Als Gastgeber sind wir gehalten, die vereinbarten Konditionen gegenüber allen Gästen gleichermaßen und fair anzuwenden.

Auch wenn wir Ihren Wunsch nach einer kulanten Lösung menschlich sehr gut verstehen können, war es uns in diesem Fall leider nicht möglich, von den für Ihre Buchung geltenden Stornierungsbedingungen abzuweichen. Wir bedauern sehr, dass wir Ihren Erwartungen in diesem Punkt nicht entsprechen konnten und danken Ihnen dennoch für Ihre offene Rückmeldung.

Für zukünftige Reisen empfehlen wir den Abschluss einer Reiserücktrittsversicherung, da diese in Fällen einer unerwarteten Erkrankung die entstehenden Kosten häufig übernimmt.

Mit freundlichen Grüßen, Ihr Dr. Andreas Greither - Inhaber

Neil Petersen via Google

Our host Jacek was awesome and immediately made us feel welcome and at home
Wonderfully romantic destination with great views.

Reply from the hotel

Hello Neil, thank you so much for your wonderful review combined with the photo showing the "killer view" from the breakfast room over Lake Tegernsee 🤩. It was a pleasure having you as our guests and Jacek and all the other team members would like to say a heartfelt thank you. Probably there will a chance to welcome you again at the Westerhof hotel! Best regards from the Tegernsee Valley, Dr. Andreas Greither - Owner

Torsten Jung via Google

Outstanding

Reply from the hotel

Manchmal braucht es nicht mehr Worte 😊! Lieber Herr Jung, herzlichen Dank für Ihre "überragende Rezension" sowie für Ihre Begeisterung über die wir uns alle riesig freuen. Herzliche Grüße aus dem Tegernseer Tal und vielleicht bekommen wir die Chance auf ein Wiedersehen. Ihr Dr. Andreas Greither - Inhaber

Guest via Trip.com

Great location but not ideal without car. Quiet nature environment. No restaurant. Decent breakfast (buffet style).

Maximilian Anonym via Google

We spent one night at the Westerhof and had a truly wonderful stay.

The room was very clean and the bed exceptionally comfortable. The breathtaking view of Lake Tegernsee was particularly noteworthy – as you can see in the photos.

The sauna area, with its view of Lake Tegernsee directly from the sauna, was also a very special experience. The relaxation area could be a bit more attractively designed for my taste – but that's really nitpicking.

The service was consistently warm, friendly, and yet very professional.

Breakfast was absolutely fantastic: a huge selection, all freshly prepared with great care. There's truly something for everyone.

The Westerhof's excellent location is also worth mentioning – several hiking trails start right at the doorstep. Ample parking is available.

We would love to come back and will definitely recommend the Westerhof!

Reply from the hotel

Grüß Gott liebe Gäste, 5 Google Sterne die leuchten und dazu noch ein super Erfahrungsbericht anlässlich Ihres Aufenthalts im Hotel Der Westerhof.

Ganz lieben Dank dafür und auch für Ihr Lob an die charmanten Service Mitarbeiter*innen, für Ausstattung, Komfort und das Ambiente des Gästezimmers, das populäre Westerhof Frühstücksbuffet, Saunalandschaft mit Seeblick sowie die Traumlage - 180 Meter hoch über dem See. Ihre "Beweisfotos" präsentieren dies beeindruckend 🥰 .

Wir freuen uns auf ein Wiedersehen und schicken sonnige Grüße vom Tegernsee der sich heute bei weiß/blauem Himmel präsentiert, Ihr Dr. Andreas Greither - Inhaber

Gary via Trip.com

Staff were exceptionally welcoming and helpfully throughout our stay

Reply from the hotel

We are thrilled you enjoyed your stay at Hotel Der Westerhof in Tegernsee in such a relaxing manner and thank you so much for your great review and your recommendation. The team is delighted to have contributed to your memorable experience. We are looking forward to welcoming you back on your future visits. Sunny regards from the Tegernsee Valley, Dr. Andreas Greither- Owner

Gary via Expedia

Staff were exceptionally welcoming and helpfully throughout our stay

Reply from the hotel

We are thrilled you enjoyed your stay at Hotel Der Westerhof in Tegernsee in such a relaxing manner and thank you so much for your great review and your recommendation. The team is delighted to have contributed to your memorable experience. We are looking forward to welcoming you back on your future visits. Sunny regards from the Tegernsee Valley, Dr. Andreas Greither- Owner

Ramona Müller via Google

A beautiful hotel perched high above Lake Tegernsee. Very friendly staff. Balcony with views of the lake and mountains. Breakfast is fantastic – a huge selection of fruits and vegetables, including meatloaf and scrambled eggs, beer, sparkling wine, various salads, and spreads. Everything is served in cute little jars. In the afternoon, there's cake, coffee, and sparkling wine.

Large, free parking lot.

Direct access to hiking trails.

If you want to hike up to the hotel from Lake Tegernsee, be sure to plan a few breaks – it's very steep! :) The path with steps runs right past the hotel.

Reply from the hotel

Liebe Ramona, ein herzliches grüß Gott vom Westerhof und vielen Dank für Ihre starke Bewertung sowie die maximalen 5/5 Google Sterne - das klingt ja nach einem Volltreffer 😉! Vielen Dank auch für die Aufzählung Ihrer Westerhof-Lieblingsmomente und es freut uns sehr, dass Sie auch das feine Westerhof Frühstücksbuffet, die traumhafte Aussicht auf den Tegernsee und ganz besonders die aufmerksame Betreuung durch die Service-Mitarbeiter*innen schätzen und an dieser Stelle erwähnen. Wir hoffen ganz stark auf ein Wiedersehen und wünschen Ihnen einen schönen Frühling, Ihr Dr. Andreas Greither - Inhaber

MBM via Google

A very nice hotel with a beautiful view👍🏻

Reply from the hotel

Short and straight to the point 😊! Dear guests, thank you so much for your exceptional review! It was such a pleasure having you stay with us and we all look forward to your return. Happy Easter and kind regards from Lake Tegernsee and , Dr. Andreas Greither - Owner

Harald via Booking.com

Liked: The staff, our rooms and the view, the breakfast and the location and the sauna area of the hotel were all perfect. Thank you.

Disliked: The Booking page spoke about a pool, there is NO pool. Very misleading it should be removed.

Reply from the hotel

Hello Harald, it has been a great honour to welcome you in our hotel and it sounds really good that you enjoyed your stay in its entirety. Thank you for the great review and we are so glad that you enjoyed your short break at our property. The team is delighted to have contributed to your memorable experience.

Regarding your comment that Booking.com lists a ‘pool’ among the facilities, please allow us to disagree – as the Hotel Der Westerhof has never had a pool, this facility is not mentioned anywhere, neither on the hotel’s profile on Booking.com nor anywhere else.

We are looking forward to welcoming you back on your future visits. Kind regards, Dr. Andreas Greither- Owner