Your experience here, including praise and any criticism, is very important to us and taken very seriously
This helps us to make things even better, and to take on board the things you find less attractive or would like to see in the future. So first of all, a "big thank you!" to all our guests who have taken time to give us positive and negative feedback.
Customer satisfaction index
87%
Excellent
2,882 reviews on 12 portals
Ratings by portal
Booking.com, 4.2 (1,843)
Google, 4.6 (424)
Tripadvisor, 4.4 (218)
Zoover, 4.7 (123)
Expedia, 4.5 (103)
HolidayCheck, 4.4 (97)
Kurzurlaub.de, 4.4 (32)
Trip.com, 4.5 (17)
Hotels.com, 4.3 (7)
Yelp, 4.3 (7)
Agoda, 4.0 (6)
HRS, 4.4 (5)
Guest reviews
Guestvia Booking.com
5.0 / 5
Luxury in fabulous setting.
Liked: Fantastic stay in beautiful luxurious suite. The balcony was a great place to sit out overlooking the lovely lake. The hotel staff were extremely helpful and great hosts.
Guestvia Booking.com
3.8 / 5
Nice hotel in a fantastic location, but requiring some renovation.
Liked: Fantastic location, nice and clean rooms with outstanding view from the balcony.
Disliked: The property requires some renovation. Many young and not very experienced, but very friendly staff - this is not a problem at all, but there seems to be little guidance and oversight from senior staff. Bad experience at check-in - we got mainly informed about an offer for a dinner in the Westerhof-Cafe, but didn't receive any information about the hotel (e.g. breakfast location and times, opening hours of the facilities etc.)
Guestvia Booking.com
4.0 / 5
Good
Liked: Beautiful views
Disliked: The restaurant was not open for dinner and this was one of the reasons for choosing the hotel. Disappointed with this and food in nearby restaurant was not good.
Guestvia Booking.com
4.6 / 5
Great getaway in one of Germany's best landscapes
Liked: First of all: Location and view! Small, but very comfortable room, great balcony. Hotel is also just at the start of many great hikes.
Disliked: Nothing, we paid a rather high price, but it was totally worth it,
Guestvia Booking.com
4.4 / 5
Very comfortable and welcoming hotel in a great location with superb views
Liked: The hotel is in a great location on the hillside overlooking the lake and the town. You can enjoy the superb view from the terrace while having a really good breakfast or free coffee and cake in the afternoon. The staff are very friendly and helpful and most speak good English.
Disliked: The hotel doesn't do dinner and it's a steep 15 min climb up from the town to the hotel. They do offer a free shuttle bus service, however, if you can't face the walk back.
Guestvia Booking.com
4.6 / 5
Beautiful lake view, lovely hotel
Liked: Lovely room and beautiful view of the lake and mountains. Very helpful friendly staff. Great choice at breakfast. Excellent location due to the view if you have your own transport as the hotel is located high up.
Disliked: There was one set meal option which was quite expensive so we decided to drive down and eat along the lakefront.
rkdisneyvia Tripadvisor
5.0 / 5
Serence Hotel, Beautiful Views
My wife and I had a great experience spending a few days at this beautiful hotel in the German Alps. Peaceful, relaxing environment. Beautiful, comfortable room with a breathtaking view from its private balcony. Excellent morning alpine breakfast. Plus a wonderfully helpful staff throughout the day.
Reply from the hotel
Dear Guests,
thank you so much for your wonderful review.
So happy to hear that you enjoyed your stay as well as the location 180 meters high above Lake Tegernsee with its breathtaking view.
We really appreciate the positive comments on behalf of the hotel staff.
Personality and individuality in guest service is our utmost goal throughout the day.
Maybe there is a chance to return again, due to the fact that each season here in Upper Bavaria has its own charme.
We are sure, you´ll be thrilled again by the beautiful landscape around the hotel.
Thanks a lot and looking forward to your next stay.
Kind regards
Dr. Andreas Greither
Owner
Guestvia Expedia
5.0 / 5
Excellent hotel, great view...
Excellent hotel, with a great view overlooking the mountains and the Tegernsee lake. Very courteous and helpful staff with a dedication towards customer service.. Nice breakfast spread that can be enjoyed on the sun terrace. Room had a large bathroom and a jacuzzi in the balcony, which was extremely nice..
Guestvia Booking.com
5.0 / 5
Wow...What a View
Liked: Picturesque location overlooking the lake. Everything was perfect. They even washed our cloths since our luggage was lost by the airline.
Disliked: Nothing
Guestvia Booking.com
5.0 / 5
Luxury and respite after bad weather in Austria!
Liked: Comfortable, luxurious hotel. Should be higher ranked in star rating. Exceptional choices at breakfast.
Disliked: Was quite difficult to find, and was higher above the Lake than we had expected. Needed a car which luckily we had !
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Reply from the hotel
Dear Guests,
thank you so much for your wonderful review.
So happy to hear that you enjoyed your stay as well as the location 180 meters high above Lake Tegernsee with its breathtaking view.
We really appreciate the positive comments on behalf of the hotel staff.
Personality and individuality in guest service is our utmost goal throughout the day.
Maybe there is a chance to return again, due to the fact that each season here in Upper Bavaria has its own charme.
We are sure, you´ll be thrilled again by the beautiful landscape around the hotel.
Thanks a lot and looking forward to your next stay.
Kind regards
Dr. Andreas Greither
Owner